Last Updated: April 14, 2026
We aim for complete satisfaction with Makoro. Below are our policies regarding billing cycles, cancellations, and refund requests.
Makoro is a subscription-based platform. Billing occurs at the start of each service period (monthly or annually) and is non-refundable once the period has begun.
We offer a 10-day free trial for new customers to explore the platform. No charges will be incurred if the subscription is cancelled before the trial period expires.
You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the Service until the end of your current billing cycle.
While our general policy is no-refunds, we evaluate exceptional circumstances on a case-by-case basis. If you believe you have a valid reason for a refund, please contact our support team.
For any billing-related inquiries or refund requests, please contact our support team. We're here to help.